Privacy Policy

1. Who We Are

LogicRays Technologies Ltd
Registered in England
Registered Address: 201 Uppingham Road, LE5 4BQ, Leicester
Email: sales@logicrays.co.uk
Phone: +44 7436346301

LogicRays acts as a Data Controller for the information collected through our website and services.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Category Examples Purpose
Identity Data Name, company name, job title To identify and communicate with you
Contact Data Email address, phone number, postal address To respond to enquiries, deliver services, and send updates
Technical Data IP address, browser type, device information, operating system To improve our website, analytics, and security
Usage Data Pages visited, time on site, referring links To understand site performance and visitor interests
Marketing & Communication Data Your preferences in receiving marketing or newsletters To send you updates if you have consented
Cookies & Tracking Data See our Cookies Policy For analytics and functionality

We do not intentionally collect special category data (e.g. health, race, religion) or data relating to children.

3. How We Collect Personal Data

We collect personal data in the following ways:

  • When you contact us via our website forms, email, or phone.
  • When you subscribe to our newsletters or marketing updates.
  • Automatically through cookies and analytics tools when you browse our website.
  • When we provide web or digital services to you under a contract.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide requested services.
  • To manage and perform our contractual obligations.
  • To send administrative information (service updates, policy changes).
  • To send marketing or promotional content only if you’ve consented.
  • To improve our website, products, and customer experience.
  • To comply with legal or regulatory obligations.

5. Legal Bases for Processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Consent – when you have given us permission to use your data (e.g. marketing).
  • Contract – when processing is necessary to perform a contract with you.
  • Legal Obligation – to comply with laws (e.g. tax or accounting).
  • Legitimate Interests – for our business purposes (e.g. service improvement, analytics), provided these interests do not override your rights.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience.

You can control or disable cookies through our cookie consent banner and browser settings.

Only essential cookies are placed automatically. All non-essential cookies (e.g. analytics, marketing) are only used if you give explicit consent.

See our full Cookies Policy for details on each cookie used, its purpose, and duration.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Type of Data Retention Period
Enquiry emails / contact form submissions Up to 24 months
Client account and project data Up to 6 years after contract end (legal requirement)
Marketing and newsletter data Until you unsubscribe or withdraw consent
Analytics and website logs Anonymised or deleted after 24 months
Backups Retained securely for 12 months

8. Third-Party Processors & Data Transfers

We may share your data with trusted third-party service providers that help us operate our business. These include:

  • Hosting providers (UK or EEA-based)
  • Email & CRM systems (e.g. Microsoft, Google Workspace)
  • Analytics tools(e.g. Google Analytics)
  • Professional advisers(lawyers, accountants)

Where any data is transferred outside the UK or EEA, we ensure appropriate safeguards, such as:

  • Adequacy Decisionsby the UK government, or
  • Standard Contractual Clauses (SCCs)approved by the ICO.

We do not sell or rent your personal information to third parties.

9. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, loss, or disclosure, including:

  • SSL encryption on our website
  • Secure data centres and firewalls
  • Access controls and staff confidentiality agreements
  • Regular security updates and data backups
  • Staff awareness and training on data protection

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – to request a copy of the data we hold about you.
  • Rectification – to correct inaccuracies.
  • Erasure (“Right to be Forgotten”) – to request deletion in certain cases.
  • Restriction – to limit processing in specific circumstances.
  • Portability – to receive your data in a structured, machine-readable format.
  • Objection – to object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent – where processing is based on consent, you can withdraw at any time.

To exercise any of these rights, please contact us at sales@logicrays.co.uk.

11. Complaints and Supervisory Authority

If you believe your rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Telephone: 0303 123 1113

12. Automated Decision Making & Profiling

We do not use automated decision making or profiling that produces legal or significant effects on individuals.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

LogicRays Technologies Ltd
Email: sales@logicrays.co.uk
Phone: +44 7436346301
Website: www.logicrays.co.uk